Privacy Policy

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Effective Date: 12th February 2024

EcomLedger Experts ("we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, and disclose information when you visit our website ecomledgerexperts.com.au (the "Site") and use our services.

1. Information We Collect

We collect various types of information in connection with the services we provide, which may include:

  • Personal Identifiable Information (PII): This includes your name, email address, phone number, company name, and payment information (e.g., credit card details) when you register for an account, subscribe to our services, or contact us.
  • Business Information: Details about your e-commerce operations, sales data, transaction records, tax identification numbers, and other financial data necessary for reconciliation and tax filing.
  • Usage Data: Information about how you access and use the Site, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Site and hold certain information.

2. How We Use Your Information

We use the collected information for various purposes, including:

  • To provide, operate, and maintain our accounting and reconciliation services.
  • To process transactions and manage your accounts.
  • To communicate with you, including sending service updates, billing notifications, and promotional materials (with your consent).
  • To improve and personalise your experience on our Site.
  • To monitor and analyse trends, usage, and activities in connection with our services.
  • To detect, prevent, and address technical issues or fraudulent activities.
  • To comply with legal obligations and enforce our agreements.

3. Disclosure of Your Information

We may share your information in the following situations:

  • With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing, analytics, data hosting, and marketing assistance. These parties are bound by confidentiality obligations.
  • For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • To Comply with Laws: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency like the ATO).
  • With Your Consent: We may disclose your personal information for any other purpose with your express consent.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal and business information when you place an order or access your personal information. We use industry-standard encryption, secure servers, and regularly update our security protocols to protect against unauthorised access, alteration, disclosure, or destruction of your data.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We encourage you to also take steps to protect your personal information, such as choosing strong passwords and logging out of your account after use.

5. Your Data Protection Rights (ATO Compliance)

In accordance with Australian privacy principles and relevant legislation, you have certain rights regarding your personal data:

  • Access: The right to request copies of your personal data.
  • Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Erasure: The right to request that we erase your personal data, under certain conditions.
  • Restriction of Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
  • Object to Processing: The right to object to our processing of your personal data, under certain conditions.
  • Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at [email protected].

6. Third-Party Links

Our Site may contain links to websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children's Privacy

Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: